Subprocessor List

Effective September 19, 2022

This Subprocessor List details the service providers and partners (”subprocessors”) that Dromo, Inc. (”Company”, ”Dromo”, ”we”, ”us”, or ”our”) uses to process data. Wherever Dromo serves as a data controller or data processor, it may provide data, including personal information, to subprocessors to perform legitimate business services. Such processing by subprocessors will be in compliance with our Privacy Notice, available at https://dromo.io/legal/privacy, our Terms of Service, available at https://dromo.io/legal/terms, and applicable law including any relevant transfer mechanism.

A list of our subprocessors is included below.

Name of Subprocessor Description of Processing Location of Processing Corporate Location
Airtable Customer relationship management United States United States
AWS Amazon Data hosting and storage United States United States
Facebook Digital advertising United States United States
Flywheel Product usage and marketing analytics United States United States
Google Ads Digital advertising United States United States
Google Analytics Website usage United States United States
Google Apps Internal company infrastructure United States United States
Intercom Customer engagement platform and transactional mail service provider United States United States
LinkedIn Digital advertising United States United States
Sentry Application monitoring United States United States
Stripe Payment provider United States United States
Twilio Sendgrid Transactional mail service provider United States United States
Quickbooks Online Corporate billing system United States United States

Subprocessor-specific disclosures

Intercom

We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom’s use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). The Intercom Messenger Apps and Apps in Inbox products may also provide you with access to other third party applications such as Stripe. You should consult these third parties’ privacy notices for further information on their use of your personal data.

As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact privacy@dromo.io.

Stripe

We use Stripe for payment, analytics, and other business services. Stripe collects and processes personal data, including identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection and prevention. You can learn more about Stripe and its processing activities via privacy policy at https://stripe.com/privacy/.

Google

We use Google to provide analytics and digital advertising services. You can learn more about how Google uses information from sites or apps that use its services at https://policies.google.com/technologies/partner-sites.

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