Privacy Policy

Effective April 10, 2025

Welcome to Dromo! This Privacy Policy explains how we, Data Importing Services, Inc. d/b/a Dromo, Inc. (“Dromo” or the “Company”), collect, store, use, and disclose (“process”) your information when you interact with our services. This policy applies to our website available at dromo.io, (collectively with its subdomains and related mobile applications, the “Website”), applications, software, products, and any other services we offer (collectively, the “Service” or “Services”).

The Privacy Policy supplements our Terms of Service, available at https://dromo.io/legal/terms, which govern all use of the Service.

This policy applies to information we collect:

• On this Website, including on or through any website or software application related to this Website.
• In email, text, and other electronic messages between you and this Website.
• Through mobile and desktop applications you download to access this Website.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by any third-party, including through any application or content (including advertising) that may link to or be accessible from the Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Who "you" are in this agreement

• Visitor: If you're browsing the Site without an account, you're a Visitor.
• Customer or Account Holder: If you've made an account with us, you're a Customer.
• End User: If you're using a Service that requires a Dromo license key, you're an End User.

Children Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to us through use of the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at the information provided below.

What we collect and how we use it

We may collect and process your information, including personal data, when you:

• Visit our Website, including any subdomains like developer.dromo.io.
• Upload data using our Services.
• Engage with us in other ways, like attending events or personal communication.

For more information on how Dromo handles End User Data and End User Metadata, see https://dromo.io/legal/terms#end-user-data.

How to contact us

For any questions or concerns, please contact us at privacy@dromo.io or via the contact information provided in the “How Can You Contact Us?” section below .

What information do we collect?

Information you give us

When you sign up, use our Service, or get in touch with us, you may provide personal details like:

• Names
• Email and mailing addresses
• Phone numbers
• Job titles
• Usernames and passwords
• Payment information

Please make sure all the information you provide is accurate and up-to-date.

We collect the following information:

• Your contact details, such as name, e-mail address, and phone number
• Account information, such as username, password and e-mail address and account preferences
• Communications with us, such as customer support calls and emails
• Payment information, such as receipts from electronic payment account details and the last four digits of your payment method, and any other information from our third-party payment providers (Shopify, Venmo, Paypal, etc.)
• Your responses to surveys or information provided by you when you enter a contest, promotion, or sweepstakes sponsored by us,
• Information about how you use the Website
• Information collected automatically through technology when you use our Website, such as your IP address; browser type and language; operating system; domain server; type of computer or device; and other information about the device you use to access our Site or utilize our Website; as well as internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with our Site, Website or advertisements
• Photos, video or audio clips or written comments that you provide through the Website or in reviews
• Inferences, drawn from any of the above to create a profile about our users

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your browsing actions and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, site maps, analytics, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.
• Cookies, pixels, beacons, scripts, clear gifs, and other tracking technologies.

The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

As an example, the technologies we may use for this automatic data collection may include or be similar to:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Web Beacons. Pages of the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
• Pixels. A pixel is a tiny snippet of code that gathers information about visitors on a website, which may include how you browse, what type of ads you click on, and other behaviors. One type of pixel is a clear gif, which are transparent, 1x1 pixel images that allow us to track the effectiveness of our marketing efforts and understand user behavior by collecting data on page views, email opens, and other interactions. This information helps us improve our services and tailor content to better meet the needs of our users.
• Scripts. A tracking script is a snippet of code written in languages such as JavaScript, which is added to the HTML of a web page or within an application. This script runs in the background when the page loads or when specific events occur, collecting data that is then sent to a server for analysis, such as page views, click events, form submissions, and session durations. A script may be used to transmit user information.

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For example, Google Analytics is a third-party tracking technology that has its own privacy practices, which you can find at http://www.google.com/intl/en/policies/privacy/. 

As you interact with us, we may collect information about you from the following sources:

• Directly from you, through interactions such as, setting up an account, filling in forms, including those on the Website, when you carry out transactions with us, when you communicate with us (including by submitting content, soliciting content, or email and SMS), when you use our Website, if you report a problem with our Website.
• From third party platforms that you provide account information to link to, and publicly-available information from those accounts (such as social media accounts).
• From automated technology when you visit our Website.
• From our parents, subsidiaries, and affiliates.
• From third parties or public sources, such as, Website providers, data brokers/resellers of data, business partners, advertising networks, social media platforms and networks, public websites, government entities that maintain public records, or information that you submit to a public forum.

We may combine information that we receive from the sources described in this policy, including third-party sources and public sources, and use or disclose it for the purposes described below.

When we receive personal data about you from our clients in order to provide our Website, we processes the personal data as instructed by our clients and in accordance with our contractual obligations. Our clients are responsible for complying with regulations or laws regarding notice, disclosure, and/or obtaining consent prior to transferring the personal data to us for processing.

Information we collect automatically

When you use our Service, we automatically gather data such as:

• Transaction details if you buy or cancel a service
• Technical info like your IP address, device type, and browser
• Usage stats like which pages you visit and features you use

Information from cookies

We also use cookies to collect data about how you use our Service. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice, available at https://dromo.io/legal/cookies.

Information from other sources

We may get additional data about you from public records, partners, and social media. This can include things like your job title and social media profiles.

If you sign up using a third-party account like Google or Github, we collect information based on your account settings on those platforms.

What is the legal basis for processing your information?

If you're in the EU or UK

We follow GDPR rules and only process your personal information if we can satisfy at least one of the following legal bases:

• Consent: You've given us permission. You can take it back anytime.
• Legitimate Interests: It's necessary for our business.
• Contract: It's needed to give you our services.
• Legal Obligations: We have to for legal reasons.
• Vital Interests: It's crucial for someone's safety.

If you're in Canada

We use your information if we have either:

• Express Consent: You've clearly given us permission; or
• Implied Consent: It's reasonable to assume you've given permission.

You can withdraw your consent at any time.

Exceptions

In rare cases, we might use your information without consent, as specified under Canadian law:

• Urgent Situations: Like fraud detection or emergencies.
• Legal Requirements: Such as court orders.
• Business Transactions: Under specific conditions.
• Other Reasons: Like journalism or public information.

Why do we process your information?

Account Management. We use your info to create and manage your account. If you link to third-party accounts like Google or Github, we use that info to help you log in.

Service Delivery. We use your data to provide and improve our services, including troubleshooting and personalization.

Customer Support. We use your info to answer your questions and solve issues you may have with our service.

Order Management. We handle your orders, payments, and returns using your information.

Security. We use your data to keep our services safe and secure, like for fraud prevention.

Feedback. We may ask for your feedback about our services.

Administrative Updates. We'll send you important updates and notices about our services.

Promotions. With your consent, we'll send you info about new features and offers.

Advertising. We may show you ads based on your data, following legal requirements for consent.

Public Contributions. If you share content meant for public display, we'll use it as you intend.

Testimonials. With your consent, we may post your testimonials on our site. You can update or remove them by contacting us.

Legal Obligations. We use your data to meet legal requirements and respond to legal requests.

Safety Measures. In emergencies, we may use your data to protect someone's safety.

We may combine data from different sources to improve your experience with us.

When and with whom do we share your personal information?

Service providers

We share your data with companies that help us run our services. This can include payment processing, customer support, and more. Some of these providers may be outside the U.S. or EU but they comply with relevant laws.

A list of subprocessors is included at https://dromo.io/legal/subprocessors.

Security reasons

We may share your data to:

• Protect you and others from harmful activities like fraud.
• Keep our services secure.
• Defend our legal rights.

Legal requirements

We will share your data with authorities if we are legally required to do so.

Changes in ownership

If our business gets sold or merged, we may transfer your data to the new owners.

No selling data

We don't sell your personal data for money. We may share anonymous data as allowed by law.

Is your information transferred internationally?

Our servers are in the U.S. If you're using our services from outside the U.S., your data will be sent to and stored in the U.S.

We are headquartered in the United States and may use service providers that also operate in the US or in other countries outside the country in which you reside. Therefore, your personal information may be transferred to countries which may not provide for the same level of data protection as guaranteed under the applicable data protection laws of the country in which you reside. For all such transfers we ensure that these countries are either considered adequate according to the applicable data protection law or that appropriate safeguards are in place, such as standard contractual clauses.

Legal measures for EU Data

Where valid, we rely on Standard Contractual Clauses (SCCs) for transferring data from the EU. These are agreements that help ensure your data is secure when it leaves the EU.

To learn more or request a copy of our SCCs, contact us at privacy@dromo.io. Please indicate in the email if you require Module 2 (controller-to-processor) or Module 3 (processor-to-processor), and whether you require an international data transfer addendum (IDTA) for transfers out of the UK.

How long do we keep your information?

We keep your information only as long as needed for the reasons stated in this Privacy Policy, or as required by law. The length of time can vary based on factors like legal requirements or how sensitive the data is.

Once we don't need your data anymore, we'll either delete it or make it anonymous. If we can't do that right away (like if your data is in a backup), we'll keep it secure until we can delete it.

Do we collect information from minors?

No. We don't knowingly collect data from kids under 13. By using our service, you confirm you're 13 or older, or that you're the parent or guardian giving consent for a minor under 13. If we find out we've collected data from someone under 13, we'll delete it.

If you know of any data we've collected from kids under 13, please contact us at privacy@dromo.io.

What are your privacy rights?

Withdrawing consent

If you've given us permission to use your data, you can take it back anytime. This won't affect past use of the data.

Account changes

To change or delete your account:

• Update settings in your account, or
• Contact us directly.

Cookie and email choices

• You can set your browser to reject cookies, but it might affect the service.
• You may manage your Dromo-specific cookie choices from the Cookie Consent Manager that appears on the first visit to our Site, and is accessible from a link in the footer afterwards.
• To opt out of targeted ads, visit About Ads.
• To stop receiving specific kinds of emails, click "unsubscribe" in any such email or contact us at privacy@dromo.io. We'll still send important service emails.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. Where applicable, we may provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Disclosure of Your Information for Third-Party Advertising. If we plan to share your personal information with unaffiliated or non-agent third parties for promotional purposes, we will provide you the option to opt-out by logging into the Website and adjusting your user preferences in your account profile or by sending us an email with your request to the email address provided below.
• Promotional Offers from Company. If we plan to use your contact information to promote our own or third parties’ products or services, we will provide you the option to opt-out by logging into the Website and adjusting your user preferences in your account profile or by sending us an email stating your request to the email address provided below. This opt-out does not apply to information provided to Company as a result of a product purchase, warranty registration, product service experience or other transactions.
• Targeted Advertising. If we plan to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, we will provide you the option to opt-out by adjusting your user preferences in your account profile or by sending us an email stating your request to the email address provided below.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.

Data Security

We endeavor to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

In the EEA and UK

You can ask to see, change, or delete your data. You can also ask us to limit how we use it. If you want to do any of these things, contact us at the details below. You can also complain to your local data protection authority.

In California

Under the "Shine the Light" law, you can ask us once a year for a free report on what personal information we've shared with third parties for marketing. To request this, email us at privacy@dromo.io.

California Consumer Privacy Act ("CCPA") Privacy Notice

You may be considered a California resident if:

1. You're in California for more than just a short visit, or
2. You live in California but are temporarily elsewhere.

If you fit either of these, you have specific rights regarding your personal information under California law.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

We may also collect other personal information outside of these categories in instances where you interact with us in-person, online, or by phone or mail in the context of:

• providing help through our customer support channels;
• participating in customer surveys; or
• facilitating the delivery of our Services and responding to your inquiries.

What information have we shared?

In the past year, we've shared information from Categories A, B, D, F, G, H, I, and K with third parties for business reasons. We haven't sold any personal information for a business or commercial purpose.

What are your rights?

Delete Your Data. You can ask us to delete your personal information. Some legal exceptions apply.

Know Your Data. You have the right to know what data we collect, how we use it, and who we share it with.

No Discrimination. We won't discriminate against you for exercising your privacy rights.

Verify Your Identity. We'll need to confirm your identity when you make a request about your data.

Other Rights. You can correct your data, limit how we use it, or appoint someone to make requests for you. You can also opt-out of future data sales.

As previously described herein, you may have the right to:

• Access your information;
• Correct your information;
• Delete your information;
• Opt out of certain processing of your information;
• Obtain a portable copy of your information;
• Opt out of sales of your information;
• Opt out of processing of your sensitive data;
• Initiate a private cause of action for data breaches;
• Opt out or control use of automated decision making of your information, and
• Not be discriminated against for exercising one or more of these rights.

To exercise any of these rights, email us at privacy@dromo.io.

Do we make updates to this notice?

We may change this Privacy Policy occasionally. Any changes will take effect when the updated policy is posted online. If major changes occur, we'll either post a notice or directly notify you. We recommend checking this policy regularly to stay informed about how we protect your information.

How can you review, update, or delete the data we collect from you?

Depending on your country's laws, you may be able to access, change, or delete your personal information. To do so, please contact us using the information provided below.

How can you contact us?

If you have questions or comments about this notice, you may email us at privacy@dromo.io, or by post to:

Data Importing Services, Inc. d/b/a Dromo, Inc., 519 W 22ND ST STE 300, Sioux Falls, SD 57105

Data Importing Services, Inc. d/b/a Dromo, Inc. has appointed Rickert Rechtsanwaltsgesellschaft mbH to be its representative in the EU. If you are a resident of the European Union, you may contact them directly regarding our processing of your information, by post to:

Rickert Rechtsanwaltsgesellschaft mbH, Data Importing Services, Inc, Colmantstraße 15, 53115 Bonn, Germany

Or by email at art-27-rep-DataImportingServices@rickert.law.

Data Importing Services, Inc. d/b/a Dromo, Inc. has appointed Rickert Services Ltd UK to be its representative in the UK. If you are a resident of the United Kingdom, you may contact them directly regarding our processing of your information, by post to:

Rickert Services Ltd UK, Data Importing Services, Inc, PO Box 1487, Peterborough, PE1 9XX, United Kingdom

Or by email at art-27-rep-DataImportingServices@rickert-services.uk.